Food & Beverage Attendant Job in New Zealand is a full-time role focused on providing friendly and professional service to guests. The job includes taking orders, serving food and drinks, preparing coffee, handling payments, keeping service areas clean, and supporting room service. Candidates need at least 12 months of luxury hotel or fine-dining experience, strong communication skills, flexibility to work weekends and public holidays, and current New Zealand work rights or visa eligibility. The role offers guaranteed 30 hours per week, starting at $29.10–$30.79 per hour, plus staff benefits and career development opportunities.
Company Description
Thrive in a workplace where care and kindness are important.
You can take pride in being part of a global team. The team supports local sustainability work and works with local communities.
You will have the chance to make a meaningful impact. You will also receive support for your wellbeing.
Luxury Purpose: Provide excellent service and create special food and drink experiences for every guest. Build a positive connection during every interaction.
Job Description
- Provide friendly, professional, and efficient service to all guests.
- Give warm and personal service.
- Anticipate guest needs and build genuine relationships.
- Prepare espresso-based and specialty coffee drinks.
- Meet high five-star luxury standards.
- Know coffee origins, roast profiles, brewing methods, and menu items.
- Help guests choose products with confidence.
- Take initiative and create positive guest interactions.
- Take orders and look for sales opportunities.
- Know the food and beverage menu well.
- Create memorable moments for guests.
- Provide quality barista service.
- Support the bar when needed.
- Prepare work for the next shift.
- Refill all consumables at the end of each shift.
- Share customer and staff feedback with the manager.
- Write dockets clearly and correctly.
- Help the cashier and kitchen complete their duties.
- Process orders and payments accurately through the point-of-sale system.
- Handle cash and payments with honesty.
- Send orders to the kitchen promptly.
- Check meals when collecting them from the kitchen.
- Deliver meals promptly and maintain their temperature and presentation.
- Announce food items when required.
- Keep tables and service areas clean and tidy.
- Follow hygienic food service practices.
- Take responsibility for your assigned section and station.
- Deliver room service orders and amenities.
- Set up room service trays and trolleys correctly.
- Collect room service trays and trolleys promptly after guests finish.
- Support a positive and cooperative team culture.
- Help colleagues across the Food & Beverage department.
- Respond to guest feedback professionally.
- Escalate concerns when needed for quick resolution.
- Support sustainability initiatives.
- Help reduce single-use waste and support responsible sourcing.
- Support other hotel departments when required.
Person Specification
- Guest-focused with a warm and caring approach.
- Reliable and punctual.
- Takes responsibility for the role and workspace.
- Works well as part of a team.
- Enjoys working in a collaborative and high-performing environment.
- Shows Accor’s Heartist® spirit through care and quality service.
- Knowledge of wines, spirits, and cocktails is highly useful.
- Able to work weekends and public holidays.
- Flexible and able to work a 7-day roster.
Qualifications
- At least 12 months of experience in a luxury hotel or fine-dining establishment.
- Barista or specialty coffee experience is highly regarded.
- Genuine passion for hospitality and guest service.
- Excellent communication and interpersonal skills.
- Warm, professional, and polished manner.
- Strong attention to detail.
- Takes pride in presentation and consistency.
- Able to work well under pressure.
- Comfortable in a fast-paced and busy environment.
- Flexible to work early mornings, weekends, and public holidays.
- Barista certification or equivalent training is desirable but not required.
- Current New Zealand work rights or eligibility to obtain the required visa.
Additional Information
Bring passion and dedication to your work. Your contribution will be recognised through benefits, rewards, and development opportunities.
- Competitive pay.
- Daily staff meals.
- Dry-cleaned uniform and laundry allowance.
- Anniversary stays with F&B credit.
- Employee Assistance Program (EAP).
- Wellbeing and mental health support.
- Progressive workplace policies.
- 12 weeks of paid parental leave.
- Rainbow-inclusive policies and practices.
- Social activities and community involvement during the year.
- Career opportunities with the New Zealand Hotel of the Year 2024.
- Training, development, and support through Accor leadership programs.
- Discounted hotel stays.
- Discounted food and beverage rates.
- Discounted spa treatments worldwide.
- Discounts for yourself, friends, and family across the network.
- Work with a well-established hotel known for exceptional service.
- Reward and recognition incentives and awards.
- Further development opportunities.
- Worldwide career opportunities within Accor.
- Refer-a-friend incentive.
- Supportive and friendly working environment.
Our Commitment to Diversity & Inclusion
We are an inclusive company. We aim to attract, recruit, and promote diverse talent.
Reasonable adjustments are available to support candidates during the recruitment process. Candidates can let the company know if they need an adjustment.
Guaranteed 30 hours per week.
Starting pay: $29.10–$30.79 per hour.
